Shipping Policy

Last updated: 2026

Processing Time

Orders are typically processed and shipped within 3–5 business days of purchase. During busy periods we'll let you know if there's a longer delay.

Shipping Methods & Rates

We ship via Canada Post, Purolator, and DHL. Shipping cost is calculated at checkout based on your location, package weight, and chosen speed.

Domestic Shipping (Canada)

Estimated delivery: based on shipper estimate after processing, depending on your location.

International Shipping

We currently ship internationally. International orders may be subject to customs duties, taxes, and import fees charged by the destination country — these are the customer's responsibility and aren't included in the order total at checkout.

Order Tracking

Once your order ships, you'll get a tracking number by email. You can also check order status by logging into your account on the Site.

Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact us.

Address Accuracy

Please double-check your shipping address at checkout — we're not responsible for orders delayed or lost due to an incorrect address entered by the customer. If you spot an error, contact us right away; we can update it only if the order hasn't shipped yet.

Questions

Contact us via our contact form for any questions.